Below FAQ are some common concerns of our clients before purchasing the products, if you have other questions, please just send it to
All successful orders will have an order confirmation email sent to your registered email address. If you have not received any confirmation email after you have placed the order, please contact us for
You can still make changes to your order if we have not yet sent your item or if we have not yet started production of your item. Please contact us of your changes to make within 24 hours after you have placed the order.
We do offer discount to bulk lot order. If you are interested, please contact us and give us details of your order including styles of the wig and quantity.
Yes,we accept cancellation if an order has not yet been shipped, but if the parcel has heen sent to you,the order can't be canceled,then you can consider to return it,there will be a shipping cost applied to the order amount when you return it,so please pick up your favorite items before you place the order.

For customized or made-to-order wigs order, we are unable to cancel order.

If you are not satisfied with your purchased item, you could return it to us for a refund of the item price only. The returned item must be in its original new condition and the lace doesn't be cut. Items that have been used will not be accepted for return.

Customized item, such as color, style or fitting has been customized, will not be accepted for return as well. Postage to return the item will be paid by customer.

We do not, however, offer any exchange of item.
Handling time usually takes about 1-3 working days, however it can also be different for some items, so please refer to the individual product page for details. For made-to-order or customized items, they require a production time of about 20-35 working days.
We usually send your orders by DHL/UPS/FedEX/USPS,the estimated delivery time is about 5~10 workdays.Several factors could affect delivery time, such as custom inspection, peak season for postal service such as Christmas, recipients' local postal service, and extreme weather conditions.
Yes, we offer expedited shipping which you can choose this option at your payment checkout. Delivery time for expedited shipping could differ for every country and it is normally between 2 to 4 working days. We suggest that you contact us first if you are targeting for a specific arrival place.
Once the parce is sent to you,we will send you a delivery confirmation email with tracking number.
We will arrange to re-send the package to your new or correct address after we have received the returned package. Buyers are responsible for the postage to re-send the package.
We accept PayPal and credit & debit card payments.
No. You could pay by credit & debit card at our checkout page OR you could sign in as a guest at PayPal and simply fill out your credit card information there to complete the transaction. Alternatively, you could sign up for a PayPal account which is a very convenient and secure way to make online purchase.
Shipping charges do not cover duty and taxes. Customers are responsible for all applicable duties and taxes associated with the shipment. We do not accept any returned packages because buyer is unwilling to pay custom duties and taxes.
Both are good, and many people choose to have human hair and synthetic wigs in different situations.

Human hair offers the most natural look and feel, as well as the versatility of modeling. Although usually more expensive, but after appropriate care, human hair can last more than a year.

Synthetic wig is often a more affordable option and offers great convenience - wigs can often be worn on the outside of the box with little or no styling.
Washing & Care Instruction is as below:

• Run the fiber with fingers gently and thoroughly.

• Add one tablespoon of mild shampoo to a sink filled with cold water.

• Put the wig into the water for one minute and wash it gently.

• Rinse well in cold water for a few times or until thoroughly rinsed.

• Shake it out carefully and dry the wig with a towel. Let the wig dry in a natural way.

• Do not use curling iron or straightening irons to style the wig unless specified with heat resistant fiber.

• Do not style the wig until it is completely dry.

• Hair setting is not necessary since the curls will be back into their natural form when hair is completely dry.

• To maintain its natural texture, minimize constant brushing and pulling of hair.
Our wigs are all one size which can fit a 22" head size, and there are hooks inside the wig to adjust its size. However, please note that everyone's head size and neck length are different and these factors could make the length of the wig vary from the length of the wig shown in the pictures.
Due to different monitor settings and the lighting of our photo-shooting, there is a chance that color that appears on your monitor could vary slightly from the original color of the wig.
With a measure tape, begin at the front of your hairline and wrap the tape behind your ear to the nape of your neck around to your other ear until the tape meets again at the front of your hairline. The comfortable elastic/cloth material is stretchable and can fit most head sizes.

(1) Most wigs have adjustable tabs at the neck to adjust the cap up to 1" for acomfortable and secure fit.

(2) For centimeters to inches conversion: 53.5 centimeters is equal to 21 inches,56 centimeters is equal to 22 inches, and 58.5 centimeters is equal to 23 inches.
As your head size and neck length are different from our mannequin, it could make the length of the wig different from the length of the wig as shown in the pictures.
There are two options that work quite well for our clients with longer hair.

1.Some of our customers wrap their hair around their head and pin it in place underneath their wigs.

You can also wear a wig cap (a head cap that may be worn underneath the wig). The wig cap fits tightly (but comfortably) over your hair and keeps your hair in place.
Using a wig cap is mainly a matter of personal preference. Most of our customers, whether they have long or short hair, prefer to use wig caps because it holds the hair in place better and helps to keep the wig cleaner. In some instances, it may also prevent hair breakage due to the wig cap rubbing against the scalp.
Yes,the wig is made of heat resistant material.
We would think so, it has an adjustable strap in the back that can put on the 3rd notch (one of the tightest) and have a lot of hair.